This privacy policy explains how Cetoluxvia collects, uses, and protects your personal information in line with South African laws.

What We Collect

We collect information to provide our consulting services and improve your experience.

• Contact details such as your name, email address, and phone number when you complete our forms.
• Business details, including company name and project requirements, as part of our intake process.
• Technical data from website interactions, such as IP address and browser type, for security and analytics.
• Communications and feedback you share with us via email, phone, or our contact form.

How We Use Your Data

Your data is used solely to deliver services, respond to inquiries, and improve our processes.

• Respond to your questions and provide requested services or information.
• Process business inquiries and develop tailored consulting recommendations.
• Maintain records for legal and compliance reasons as required by South African law.
• Analyse website usage trends to enhance our site and services.

Legal Basis for Processing

We process your data based on consent, contract fulfilment, or legitimate interest as defined by South African law.

You may withdraw consent at any time. We retain data only as long as necessary for its original purpose or to comply with regulations.

Data Sharing

We do not sell your personal information. Sharing occurs only as outlined below:

• Third-party service providers assisting with data storage, security, or analytics—bound by confidentiality agreements.
• Legal authorities when required by law, such as responding to subpoenas or regulatory requests.
• In the event of a business transfer, such as a merger, only as permitted by privacy law.

Data Security

We use appropriate security measures, including encryption, access controls, and staff training, to safeguard your personal data against unauthorised access or loss.

Your Rights

Under South African law, you have rights over your personal information, including:

• Requesting access to your personal data held by us.
• Correcting inaccurate or outdated information in our records.
• Objecting to processing or requesting deletion where legally applicable.
• Withdrawing consent for data use at any time, subject to contractual and legal limitations.

Cookies and Tracking

Our website uses cookies to analyse usage and improve your experience. Details are provided in our cookie policy.

See cookie policy See cookie policy

Contact Us

For privacy questions or to exercise your rights, contact us using the details below.

Policy Updates and Changes

We update this policy to reflect changes in our practices or legal requirements. Updates are posted on this page with the date below.